Returns and Refunds
At SearchWellness, we aim to ensure your satisfaction with every purchase. If you need to return an item, please follow the guidelines below:
Return Eligibility and Timeframe:
- You have 30 days from the delivery date to initiate a return request.
- Certain product descriptions may specify different return terms. Please refer to those for specific details.
Returned Merchandise Authorization (RMA):
- A Returned Merchandise Authorization (RMA) is required for all returns.
- Each item may require a unique RMA number.
- RMA numbers are valid for 15 days. Returned items must reach our warehouse within this timeframe.
- Returns without a valid RMA will not be accepted.
Return Shipping:
- Unless the product has a quality issue, you are responsible for return shipping costs.
- In some cases, we may offer return labels at our discounted warehouse rates.
Condition of Returned Items:
- Discontinued items are sold "AS IS" and are non-returnable, unless damaged during shipping.
- Returned products must be 100% complete, including all original manufacturer packaging, UPC codes, packing materials, and documentation.
- Any damages or missing items will result in a deduction from your refund.
Refund Processing:
- Refunds are processed within 10 days of receiving the returned product.
Non-Returnable Items:
- The following items are not eligible for return:
- Special orders
- Orders placed by phone
- Orders receiving special discounts
- Grocery and food products
- Vitamins, Supplements and Liquids
- Products that pose safety concerns if returned
Important Notes:
- Please ensure all returns are packaged securely to prevent damage during transit.
- We recommend using a trackable shipping service for your return.
